Privacy Policy
At Rede Overseas Consultants, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage with our services, visit our website, or communicate with us. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
To provide you with efficient and personalized visa consultancy services, we may collect the following types of information:
- Personal Information:
When you register with us, make an enquiry, or avail our services, we may collect personal details such as your name, email address, phone number, date of birth, passport details, nationality, and educational qualifications. - Application Information:
As part of our visa and immigration process, we may collect supporting documents such as academic transcripts, financial statements, identification documents, and employment records to process your application accurately. - Payment Information:
If you make payments for our services, we may collect billing details such as transaction data and payment method. However, Rede Overseas Consultantsdoes not store or process credit/debit card information directly. All payments are securely handled through trusted third-party payment gateways that comply with international data protection standards. - Website and Usage Data:
When you visit our website, we may collect non-personal information such as your IP address, browser type, device information, and browsing behaviour to help us enhance user experience and website functionality.
2. How We Use Your Information
We use the information collected from you for legitimate business purposes, including but not limited to:
Service Delivery: To provide visa consultation, application assistance, and related advisory services.
Customer Communication: To respond to your queries, provide updates, and inform you about your application progress.
Marketing and Promotions: With your consent, we may send you updates about our services, upcoming seminars, scholarships, or promotional offers.
Website Improvement: To analyse website traffic, enhance functionality, and improve our user experience.
Legal Obligations: To comply with legal and regulatory requirements or to protect our rights and the rights of our clients.
3. Information Sharing and Disclosure
Your privacy is extremely important to us, and we do not sell or rent your personal data to any third parties. However, we may share limited information under the following circumstances:
Service Providers: We may engage third-party vendors, including IT service providers, cloud storage partners, payment gateways, and marketing agencies, who assist us in delivering our services. These partners are contractually obligated to maintain confidentiality and protect your data.
Legal Requirements: We may disclose your information if required by law, court order, or government authority to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that process. In such cases, your information will continue to be protected as outlined in this policy.
4. Data Security
We implement strict security measures to protect your information from unauthorised access, misuse, or alteration. Our website uses SSL (Secure Socket Layer) encryption to ensure the safe transmission of data.
While we strive to maintain the highest level of security, please note that no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute data protection but continuously work to enhance our security practices.
5. Your Rights and Choices
You have the right to manage your personal data and communication preferences:
You can opt out of receiving promotional emails or updates at any time by clicking the unsubscribe link or contacting us directly.
You may request access, correction, or deletion of your personal information held by us, subject to legal and operational limitations.
You may disable cookies in your browser settings, though this may impact certain functionalities on our website.
6. Third-Party Links
Our website may contain links to external or third-party websites for your convenience. Please note that Rede Overseas Consultants is not responsible for the privacy policies or practices of these external sites. We encourage you to review their respective privacy policies before sharing any personal data.
7. Children’s Privacy
Our services are designed for individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe that your child has provided us with personal data, please contact us immediately so we can delete such information from our records.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for compliance with legal requirements. The revised version will be posted on our website with the updated “Effective Date.” We encourage users to review this page regularly to stay informed about how we protect your information.